January 30 – February 24
$125 10% discount if you register by January 16!
1.4 CEUs/14 LEUs
Login information will be emailed to you a few days before the course begins.
“They didn’t teach me this in school!” Last fall, we explored youth services management issues in the first version of this class. There were so many more conversations to be had that we decided to offer a sequel! Whether you were in the first class or not, join us to take this hands-on, hearts-out course on youth management issues. We’ll explore the delicate dance of navigating personnel issues (library staff, patrons and partners) as well as discover tips to more effectively balance, advocate for and marshall resources to make smart management decisions. The course will be collaborative as you share your own experiences and ideas that have worked in managing your youth services area.
- Don’t Take it Personnel – tips on managing staff, co-workers and administrators(!); hiring strategies; staff motivating/encouragement (and conversely, discouragement!); fostering positive relationships with other library staff
- Marketing vs. Advocacy – getting to “yes’ with colleagues and patrons; creating powerful collaborations/outreach; saying what you mean – and why
- Success with Difficult Patrons and Partners – tips on respectfully working with (or ejecting) difficult patrons; strategies to create success with reluctant or difficult partners or library colleagues in nearby libraries; navigating complaints.
- Strategic Moves towards Zen Balance – creating the service you dream of, getting on top of the grind on the way to vision; work/life balance; letting go (insert Frozen music)
Expectations: A pass fail grade is based on reading/watching assigned weekly material, active participation in online discussions (minimum three posts weekly) and completion of a short written assignment.
Recommended Text: Adele Fasick and Leslie Holt. Managing Children’s Services in Libraries, 4th edition. Libraries Unlimited, 2012 978-1610691000
Instructor: Marge Loch-Wouters, the recently retired Youth Services Coordinator at La Crosse (WI) Public Library, continues her youth library work through teaching, consulting and blogging at Tiny Tips for Library Fun.
ONLINE – Youth Services Management II
PHONE – Pyle Center Registration Office: (608) 262-2451
FAX or MAIL – Print out a registration form